Abstract

The study aims to explore the extent to which the academic staff members of some the Jordanian universities believe they contribute to the activation of community service to achieve total quality (TQ). It also aims to explore the impact of variables such as: type of university, gender, type of faculty, and academic rank on staff members› estimation of their own contribution. The sample consisted of 391 academic staff members from the following universities: the University of Jordan, Balqa Applied University, Princess Sumaya University, and Al-Ahliyyah Amman University. The questionnaire was distributed during the second semester of the academic year 2013-2014. It was developed to achieve the goals of the study and included 25 items, divided over three domains. The reliability and validity of the questionnaire were acceptable. The results showed that the contribution level of the academic staff members in activating community service to achieve (TQ) is considered average. The staff›s contribution to activities and field services came in the first place and their contribution to seminars and workshops came in the second place. Their contribution to the scientific research and book writing came last. The results also showed that type of university, type of faculty, and academic rank led to statistically significant differences in the staff members› estimation of their own contribution to the activation of community service to achieve. total quality. Gender, however, did not have significant differential value on staff members› estimation