Abstract
The aim of this study was to identify the social role of Islamic banks
as one of their objectives, by identifying the social services provided by Jordanian
Islamic banks to their clients, their responsiveness to the needs of their
clients properly, and the crucial difficulties faced them in playing their role.
The study population consists of three Jordanian Islamic banks clients; the
questionnaires were distributed to a sample of clients of these banks consisting
of 33 clients for each bank, and were fully filled. The study concluded that
Jordanian Islamic Banks maintain the legitimacy and integrity of transactions
submitted to clients fulfilling the requirements of social responsibility
towards clients, and work to achieve satisfaction of depositors, and to facilitate
the procedures to gain their trust. They also examine the motives and
behavior of clients at different intervals, and pay attention to complaints by
depositor’s proposals. The study recommended that Islamic banks should
apply Sharee’ah standards, forbidden Transactions according to Shareeah,
and to comply with rightness in all investment activities, to achieve clients
satisfaction, facilitate procedures dealings, study motives and behavior of
clients at different intervals, pay attention to their complaints and suggestions,
and offer more services to them. The importance of this study is being
one of the first studies concerned with social responsibility from the point of
Islamic banks clients.