Abstract
The study aims to explore the extent to which the academic staff members of some the Jordanian
universities believe they contribute to the activation of community service to achieve total quality (TQ).
It also aims to explore the impact of variables such as: type of university, gender, type of faculty, and
academic rank on staff members› estimation of their own contribution. The sample consisted of 391
academic staff members from the following universities: the University of Jordan, Balqa Applied University,
Princess Sumaya University, and Al-Ahliyyah Amman University. The questionnaire was distributed during
the second semester of the academic year 2013-2014. It was developed to achieve the goals of the study
and included 25 items, divided over three domains. The reliability and validity of the questionnaire were
acceptable. The results showed that the contribution level of the academic staff members in activating
community service to achieve (TQ) is considered average. The staff›s contribution to activities and field
services came in the first place and their contribution to seminars and workshops came in the second
place. Their contribution to the scientific research and book writing came last. The results also showed
that type of university, type of faculty, and academic rank led to statistically significant differences in the
staff members› estimation of their own contribution to the activation of community service to achieve.
total quality. Gender, however, did not have significant differential value on staff members› estimation