Published by:
Deanship of Scientific Research
Al-Ahliyya Amman University, Amman, Jordan

ISSN (Print Version): 1684-0615

ISSN (Online Version): 2616-2814

Preliminary Study on Citizens’ Satisfaction of E-Government Services in Jordan

Volume 21, Issue No 2, 2018

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Pages: 27 - 36


Contemporary governments all over the world are investing in finding new e-service provision approaches as well as improving their existing channels to be matched with citizen’s needs and hence increase citizens’ satisfaction. Citizens’ satisfaction is considered as a prerequisite to e-government adoption, usage and diffusion. This research aims at studying the impact of system quality, information quality, trust, and privacy on Jordanian citizens’ satisfaction with e-government services. The study shows that all the identified factors in the proposed research model would have an impact on Jordanian citizens’ satisfaction with e-government services.

Author Details


E-Governmentو Services, Jordan, Privacy, Quality, Trust, User’s Satisfaction.

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